If you aren't sure of your username you can request your username here using your account email address: https://www.instra.com/en/forget-username
Attention: Usernames are case sensitive, so please ensure that your device isn't adding an unwanted uppercase, lowercase, space or special character where not appropriate
If you aren't sure of the email address you linked to your account (and/or aren't receiving the username confirmation emails on the one you thought) please contact us for assistance via Live Chat, phone, or email.