Purpose
Use this article to complete an order that was not successfully paid.
Before You Start
You must have access to the account where the failed order was created.
Resubmit a Failed Payment
- Log in to your Instra account.
- Navigate to Account Management.
- Select Resubmit Failed Payment.
- Locate the failed order.
- Select the order.
- Enter payment details.
- Click Submit Order.
Expected Result
The payment is processed and the order proceeds normally.
Troubleshooting
| Issue | Cause | Resolution |
|---|---|---|
| Payment declined | Card issuer declined transaction | Contact bank |
| Payment error | Invalid payment details | Verify information |
| Order unavailable | Order expired or completed | Contact Support |
Frequently Asked Questions
Can I use a different payment method?
Yes. You may enter alternative payment details.
Will I need to create a new order?
No. Most failed orders can be resubmitted.
Contact Support If
- Multiple payment attempts fail.
- The order is no longer available.