Purpose
Use this article to update the personal and business information associated with your Instra account.
Before You Start
Certain account details cannot be changed directly through the customer portal due to security requirements.
Update Standard Account Information
- Log in to your Instra account.
- Navigate to Account Settings.
- Update the required information.
- Save your changes.
Request Changes to Restricted Account Information
The following information requires verification through Support:
- Email address
- Username
- Country
To request changes:
- Send a request from the email address currently associated with the account.
- Include the requested changes.
- Await verification instructions.
Expected Result
Your account information is updated successfully.
Troubleshooting
| Issue | Cause | Resolution |
|---|---|---|
| Unable to edit email address | Security restriction | Contact Support |
| Unable to save changes | Validation error | Review entered information |
| Account access unavailable | Login issue | Contact Support |
Frequently Asked Questions
Can I change my account email address myself?
No. Email address changes require Support verification.
Why are some fields restricted?
Restricted fields help protect account ownership and prevent unauthorized changes.
Contact Support If
- You cannot access your account.
- You need to update restricted information.