All changes to auto-renew settings must be made online from your account with us, and no later than 14 days from the expiry date of the hosting account. Any change to auto-renew status made within 14 days of expiry will not be applied in the current term.
To change auto-renew settings for a hosting:
- Log in to your user account dashboard
- Go to 'My Hosting Accounts'
- hover over the last Tool to confirm if auto Renew is on or off as shown below
From the 'Account Details' - 'Update Payment Details' area you will be able to manage the stored details that will be used for all auto-renewals. If you have auto-renew enabled, please ensure these details are up-to-date to avoid delays with the auto-renewal of your hosting.