Purpose
Use this article to request the cancellation of a domain transfer that is currently in progress to Instra.
Before You Start
- The transfer must still be pending.
- Completed transfers cannot be cancelled.
- You must know the domain name associated with the transfer.
How to Request a Transfer Cancellation
- Contact Instra Support.
- Open a support ticket or email us.
- Include:
- Domain name
- Request to cancel the transfer
- Relevant order information (if available)
- Submit your request.
Expected Result
Instra Support will review the transfer status and advise whether cancellation is possible.
Troubleshooting
| Issue | Cause | Resolution |
|---|---|---|
| Transfer already completed | Registry completed transfer | Cancellation no longer possible |
| Transfer status unknown | Order still processing | Contact Support |
Frequently Asked Questions
Can I cancel a transfer from my account?
No. Transfer cancellations must be requested through Support.
Can completed transfers be cancelled?
No. Registry-completed transfers cannot be reversed.
How quickly should I request cancellation?
Immediately after deciding not to proceed.
Contact Support If
- You are unsure whether the transfer is pending.
- You require confirmation of transfer status.